On your discharge day, the attending physician signs your discharge papers and gives you instructions about your medications and nutrition. The hospitalization file is sent to Patient Accounts. Once the file has been checked and the hospitalization is invoiced, you need to settle your bill at the cashier and receive your discharge papers.
Upon admission, patients pay part of the hospitalization fee in advance. This advance is deducted when settling the final hospitalization bill. If hospitalization is prolonged, you will be notified by the Patient Accounts staff about your bill and whether you need to pay an additional amount. You may settle your bill through e-banking or using a debit or credit card (Visa, Mastercard, Maestro, Diners, American Express). For amounts up to €500, you may also pay in cash at Patient Accounts. Doctor’s fees are separate from the hospitalization fees.
For amounts over €1,000, you may talk to the cashier and arrange payment in interest-free installments. You can use the interest-free installment plan through the IASO Group My Club Card Visa.
Patient Accounts is located on the 1st floor.
Patient Accounts (EOPYY):
Patient Accounts (privately insured):
Patient Accounts Opening Hours:
Your opinion matters!
You will be given a special questionnaire to record your impressions from your hospital stay, as well as any complaints or suggestions. The questionnaires are collected and reviewed by a special committee. Your suggestions and conclusions are extracted and used to help us improve the quality of the services we offer.
Copy of medical record
A copy of the medical record is given to patients in person, provided they have filed a relevant request and can produce valid photo ID or passport. Otherwise, the copy is given to the person who holds a relevant authorization duly validated by a public authority. If you are still being hospitalized, authorization may be provided by the hospital floor Reception, in line with the IASO regulations in force.